Social Service Tech (PRN)

Marietta, Georgia
Behavioral Health Crisis Center (BHCC)
06-15-2020
Behavioral Health Crisis Center
11.50  Hourly
11.50  Hourly
Part Time (Non-Exempt)
Variable Hours, Days, Evenings and Weekends

JOB TITLE: Social Service Tech

PROGRAM:  Behavioral Health Crisis Center -CSU                                                                        

FLSA STATUS: Non-Exempt

SHIFT: Variable (7:00AM-7:30PM or 7:00PM-7:30AM) 

JOB SUMMARY: A Technician completes client’s intakes based on interviews with client, their families, significant others, and appropriate community agencies.  Assist the treatment team in identifying client strengths and weaknesses, and developing a treatment/care plan for a specific activity, service or program.  Assist in monitoring the client’s progress toward treatment goals. 

DUTIES AND RESPONSIBILITIES:                                                                                                                                                                                       100%

  • Monitor clients’ physical and emotional wellbeing and report unusual behavior or physical ailments to charge nurse/lead tech/tech point person
  • Monitor clients’ physical condition/vital signs at designated times during the shift
  • Assist clients by providing ADLs supplies such as towels, wash cloths, soap, and keeping beds, clothing and living areas clean
  • Assist in the admission process, including obtaining vital signs, safety search of clients and personal belongings and orienting new clients to the unit.
  • Lead milieu activities such as current event groups, community meetings, fitness groups, activities of daily living and/or recreational activities
  • Chart client observations, following prescribed procedures and standards (q15s/monitoring hallways, etc.)
  • Enhances professional growth and development through participation in educational programs, in service meetings and trainings
  • Participate in BHCC emergency codes necessary to the units safe operation
  • Respond appropriately to crisis situations that may involve physical intervention including the use of seclusion/restraint
  • Provides direct care for clients as needed
  • Transport clients safely to and from outside appointments.
  • Assist in prevention and managing crisis situations.

KNOWLEDGE

  • Knowledge of necessary appropriate therapeutic boundaries for working with vulnerable populations.
  • Knowledge of addictive diseases and/or mental health disorders and their impact on an individual’s functioning.

SKILLS

  • Excellent verbal and written communication skills.
  • Exceptional time management skills and attention to detail.
  • Familiar with computer hardware and software including Microsoft Office products (Word, Excel, PowerPoint, Outlook), e-mail, fax, and scanning.

ABILITIES

  • Ability to manage and prioritize multiple assignments.
  • Ability to remain professional when dealing with internal and external stakeholders.
  • Ability to maintain accuracy and attention to detail when completing multiple assignments.
  • Ability to work independently and carry out a variety of critical and time sensitive projects without detailed instructions.
  • Ability to work with diverse individuals to collect the necessary information.
  • Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.
  • Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
  • Ability to establish and maintain cooperative working relationships with management, staff, and internal and external stakeholders.

KEY PERFORMANCE INDICATORS (KPIs):

  • Maintain Agency performance expectations 100% of the time. Complete all required documentation same day services are delivered/end of shift.
  • Complete and provide quality, collaborative service documentation 100% of the time.
  • 99% accurate on entering information in EMR.
  • Customer service rating of good or excellent 99% of time.
  • 100% of require trainings will be completed within specified time frames.?

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

  • Working in a climate controlled environment
  • Dealing with interruptions and changes in work priorities
  • Standing for extended periods of time.
  • Occasional lifting up to 15 lbs.

MINIMUM QUALIFICATIONS:

  1. Education – High School Diploma/GED
  2. Experience – Minimum one (1) year psychiatric inpatient/outpatient and/or hospital setting.
  3. Other – Criminal background check clearance, official academic transcripts, valid driver’s license/ID, drug screen, TB test, eligible 7yr MVR.

PREFERRED QUALIFICATIONS:

  • Two (2) years of experience working in a psychiatric inpatient/outpatient and/or hospital setting.