Direct Service Professional Lead

Marietta, Georgia
Women's Treatment Residential Services (WTRS)
Women's Treatment Residential Services
12.00  Hourly
12.00  Hourly
Full Time (Non-Exempt)
2nd 1:00 PM-9:00PM

JOB TITLE:  Lead Direct Service Professional                                                 POSITION #

PROGRAM: Women’s Treatment Residential Services


REPORTS TO: Program Supervisor

JOB SUMMARY: The WTRS Lead Direct Service Professional performs and assists in coordination of direct care services provide to the individuals and families served by the WTRS Residential Program. In addition to providing direct care services, the WTRS Lead Direct Service Professional completes administrative tasks to promote and encourage efficient operation of the WTRS program, ensuring the safety and wellbeing of program participants. Seeking to contribute to the success of the WTRS program, as well as the agency as a whole, the Direct Service Professional successfully carries out daily tasks including assisting with daily living activities, shift coordination, monitoring of program participants’ progress, and facilitation of life skills groups, through acquired knowledge, skills, and abilities. 


  • Assist with daily living activities, monitoring, and providing support to individuals residing in a 24/7 residential gender-specific, trauma-responsive substance abuse treatment facility to ensure the safety and wellbeing of individuals, with respect to appropriate therapeutic boundaries. 20%
  • Participates in activities including mentoring, orientation and training of new staff, shift problem solving, and coordination of shift logistics to ensure efficient operation of the residential program after business hours. 20%
  • Completes and submits deliverables including but not limited to residency letters, billing reports, census reports, inventory reports, and outcome measures, as directed. 10%
  • Prepares and maintains records of individuals’ progress and services delivered, reporting changes in condition to manager or supervisor. 5%
  • Attends and participates in case staffings and treatment team meetings as directed by direct supervisor.5%
  • Facilitates life skills groups, including education on personal hygiene, nutrition, money management, and interpersonal skills. 5%
  • Develop and coordinate structured activities that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills. 5%
  • Monitors completion of urinalysis drug screens, breathalyzers, and self-administration of medication in accordance with agency policies and procedures, to encourage accountability. 5%
  • Provides transportation for individuals to appointments and activities in the community. 5%
  • Performs housekeeping duties, such as cleaning, washing clothes, dishes, running errands, and inspection of facilities in accordance with environment of care. 5%
  • Intervenes, stabilizes and manages acute crisis situations as needed. 5%
  • Assist in providing additional coverage during increased census/acuity, emergencies, and/or staff shortages. 5%
  • Other responsibilities and tasks as assigned. 5%


  • Knowledge of necessary appropriate therapeutic boundaries for working with vulnerable populations.
  • Knowledge of addictive diseases and/or mental health disorders and their impact on an individual’s functioning.


  • Excellent verbal and written communication skills.
  • Exceptional time management skills and attention to detail.
  • Familiar with computer hardware and software including Microsoft Office products (Word, Excel, PowerPoint, Outlook), e-mail, fax, and scanning.


  • Ability to manage and prioritize multiple assignments.
  • Ability to remain professional when dealing with internal and external stakeholders.
  • Ability to maintain accuracy and attention to detail when completing multiple assignments.
  • Ability to work independently and carry out a variety of critical and time sensitive projects without detailed instructions.
  • Ability to work with diverse individuals to collect the necessary information.
  • Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.
  • Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
  • Ability to establish and maintain cooperative working relationships with management, staff, and internal and external stakeholders.


  • Requires interaction with co-workers, residents, vendors, and community stakeholders
  • Ability to lift: Up to 25 pounds
  • Ability to climb up and down building stairs
  • Ability to walk a reasonable distance when on community outings


  • Maintain Agency performance expectations 100% of the time.
  • Complete and provide quality, collaborative service documentation 100% of the time.
  • Complete all required documentation same day services are delivered/end of shift (except for evening groups in which documentation is due by 11:00 AM next business day).
  • 99% accurate on entering information in EMR.
  • 100% of required trainings will be completed within specified time frames.


  1. Education – High School Diploma/GED required.
  2. Licensure/Certification – N/A
  3. Experience – At least one (1) year of experience with addictive diseases and/or mental health.
  4. Other – Criminal background check clearance, official academic transcripts, valid driver’s license/ID, drug screen, TB test, eligible 7yr MVR.


  1. Education – Bachelor’s degree in behavioral health related field preferred.
  2. Experience – At least two (2) years of experience with addictive diseases and/or mental health in an inpatient/residential setting.